The Downside of Sleep Number Beds: Common Complaints and Issues Explained

Did you know that Sleep Number beds have been around for over 30 years, offering personalized comfort levels for each side of the bed? While they have become popular for their adjustable settings and ability to cater to individual preferences, there are some common complaints and issues that users have experienced with these beds.

One of the main problems that users face with Sleep Number beds is the potential for air leaks in the mattress chambers. This can lead to uneven pressure distribution and an uncomfortable sleep experience. In some cases, customers have reported having to constantly adjust their settings due to air leaks, disrupting their sleep throughout the night.

Another issue that many users have encountered is the noise that the air pumps make when adjusting the firmness levels of the bed. The sound can be disruptive to both the person sleeping and their partner, causing frustration and annoyance. This can be especially problematic for light sleepers who are easily disturbed by noise.

In addition to air leaks and noise, some customers have complained about the durability of Sleep Number beds. Over time, the foam and air chambers may wear out, leading to sagging and decreased support. This can result in discomfort and back pain for users, diminishing the overall quality of sleep that the bed is intended to provide.

Despite these common complaints and issues, there are ways to mitigate some of the problems associated with Sleep Number beds. Regular maintenance, such as checking for air leaks and keeping the bed clean and well-maintained, can help prolong its lifespan and prevent issues from arising. Additionally, reaching out to customer service for assistance with any problems can often result in a satisfactory resolution.

What Are the Problems with Sleep Number Beds?

If you’re considering investing in a Sleep Number bed, it’s essential to be aware of the potential drawbacks associated with this popular adjustable bed. While Sleep Number beds are known for their customizable firmness settings and advanced technology, there are some common complaints that users may encounter.

One of the main issues reported by Sleep Number bed owners is a lack of durability. Some users have noted that their Sleep Number bed developed sagging or indentations over time, leading to discomfort and uneven support. This can be particularly problematic for couples sharing a bed, as differing weight distribution can cause uneven wear on the mattress.

Another common problem with Sleep Number beds is the air loss or malfunctions in the technology that allows for adjustable firmness. Some users have reported issues with the pump system failing or the bed losing air, resulting in a loss of support and overall comfort. These malfunctions can be frustrating to deal with and may require contacting customer service for assistance.

Additionally, some Sleep Number bed owners have raised concerns about the noise level of the bed. The air pump mechanism that adjusts the firmness of the mattress can be loud when activated, which can be disruptive to sleep, especially for light sleepers. This noise factor can be a drawback for those who prioritize a quiet sleeping environment.

In conclusion, while Sleep Number beds offer many benefits in terms of customization and comfort, there are potential problems that users may encounter. It’s important to carefully consider these issues before making a purchase decision and to assess whether the advantages of a Sleep Number bed outweigh the drawbacks. In the next section, we will discuss these problems in more detail and provide tips for addressing and mitigating these issues.

Common Complaints and Issues with Sleep Number Beds

While Sleep Number beds are popular for their adjustable firmness settings and personalized comfort, there are some common complaints and issues that users may experience.

  • Malfunctioning air pumps: One of the most frequent complaints about Sleep Number beds is related to malfunctioning air pumps. This can result in uneven inflation levels, leading to discomfort and disrupted sleep.
  • Noisy components: Some users report that the air chambers or air pump in their Sleep Number bed produce annoying noise, especially when adjusting the firmness setting during the night.
  • Durability concerns: Despite being marketed as a high-quality bed, some users find that their Sleep Number bed tends to show signs of wear and tear sooner than expected, with issues like sagging or loss of support becoming evident over time.
  • Temperature regulation problems: Another common complaint is related to the bed’s temperature regulation, with some users finding that the foam comfort layers can trap heat, leading to discomfort during the night.

Additional Issues to Consider

In addition to the common complaints mentioned above, there are some other issues that users should be aware of when considering a Sleep Number bed.

  • Price: Sleep Number beds are known for being expensive compared to traditional mattresses, which can be a limiting factor for some buyers.
  • Complexity: The adjustable firmness settings and technology incorporated in Sleep Number beds can be complex for some users to set up and operate, potentially leading to frustration.
  • Customer service: Some users have reported dissatisfaction with Sleep Number’s customer service, citing issues with responsiveness and resolution of complaints.

What are some common complaints about Sleep Number beds?

1. Uneven Firmness: Some users have reported that their Sleep Number bed loses its firmness over time, leading to uneven support.

2. Air Pump Noise: The air pump used to adjust the bed’s firmness can be noisy and disruptive, especially during the night.

3. Limited Warranty: Some customers have found the warranty on Sleep Number beds to be insufficient, leading to difficulties with repairs and replacements.

4. Pricey Accessories: Additional accessories for Sleep Number beds, such as pillows and bedding, can be expensive and may not be included in the initial purchase.

Why do some people find Sleep Number beds uncomfortable?

Some users may find Sleep Number beds uncomfortable due to the adjustable air chambers, which can create a “hammock” effect that causes discomfort and pressure points.

Do Sleep Number beds have a break-in period?

Yes, some users report that Sleep Number beds have a break-in period during which the bed adjusts to your body and sleeping habits. This can take several weeks to months, and some users may find the bed uncomfortable during this time.

Can Sleep Number beds cause back pain?

While Sleep Number beds are designed to provide customizable support, some users have reported experiencing back pain due to issues with firmness, alignment, or pressure points on the bed.


In conclusion, it is evident that Sleep Number beds come with their fair share of problems. From complaints of uncomfortable mattresses to issues with technical malfunctions, many users have experienced dissatisfaction with their Sleep Number beds. The high price tag of these beds also adds to the list of problems, as consumers expect top-notch quality for the amount they are paying. Additionally, the complexity of the bed’s features can be overwhelming for some users, making it difficult to fully understand and optimize the settings for their comfort.

Despite their innovative technology and customizable options, Sleep Number beds may not be the best choice for everyone. It is important for potential buyers to thoroughly research and consider the drawbacks before making a decision. While some users may find the adjustable firmness beneficial, others may struggle with finding the right setting or experience issues with durability. Ultimately, it is crucial to weigh the pros and cons of Sleep Number beds to determine if they are the right fit for individual sleep needs and preferences.